Alaska 2-1-1 Fact Sheet

What:2-1-1 is an easy-to-remember telephone number that connects callers to free information about critical health and human services available in their community.

Until Alaska 2-1-1, there was no single, comprehensive statewide provider of information and referral for Alaskans. With thousands of nonprofit organizations in Alaska, plus scores of government agencies, finding help can often be confusing and intimidating.

Alaska 2-1-1 is staffed by trained Information and Referral Specialists who quickly assess the callers’ needs and refer them to the appropriate resources in their area. It’s easy to remember, accessible to all Alaskans, free and confidential.

Callers can access:

  • Basic human services
  • Physical and mental health resources
  • Employment support services
  • Support for seniors and persons with disabilities
  • Programs for children, youth, and families
  • Volunteer opportunities and donations
  • Support for community crisis or disaster recovery

How: Call Alaska 2-1-1 by dialing 2-1-1 or 1-800-478-2221 Monday thru Friday from 8:30 a.m. - 5 p.m. Search 24/7 online at www.alaska211.org

Who: Alaska 2-1-1 is a private-public partnership, operated by United Way of Anchorage on behalf of Alaska United Ways.

Support provided by: A federal appropriation through the U.S. Department of Health and Human Services, Substance Abuse and Mental Health Services Administration, United Way of Anchorage, the Municipality of Anchorage, Alaska Mental Health Trust, and Alaska Community Foundation.

2-1-1 call specialists

2-1-1 offers information on a broad range of services, from food pantries to rent assistance, child care to health resources, after-school programs to job training programs.

Other things you should know about 2-1-1 service:
  • 2-1-1 delivers benefits to taxpayers, employers and government. 2-1-1 saves time and improves the human services experience for those needing or providing assistance.
  • 2-1-1 is updated by community and statewide stakeholders who are aware of local and state needs and resources. 2-1-1 is supported by businesses, nonprofit organizations, and government officials as a way to improve the lives of all Alaskans.
  • 2-1-1 enhances public safety and crisis recovery efforts. 2-1-1 expands emergency response communication capacity as demonstrated most recently in the wake of avalanches in Juneau, which resulted in Juneau Unplugged.

Callers who cannot connect to 2-1-1 from their home, a pay phone or wireless telephone can dial 1-800-478-2221 to reach an Alaska 2-1-1 Information and Referral Specialist. Businesses and offices with in-house PBX telephone systems may need to implement a simple program change to facilitate 2-1-1 dialing for their employees.

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The AIRS/211 LA County Taxonomy is reproduced with permission from 211 LA County